We want you to be happy with Heyroles. This policy explains when you can get your money back.
1. Subscriptions
All Heyroles plans (Unlimited, Complete and Family) are subscriptions billed monthly or annually. This policy also covers the trial charge.
You can request a refund for the most recent subscription charge within 7 days if you have not run any searches during that billing period.
Cancelling stops future charges; partially used periods are generally not refunded unless required by law.
2. EU & UK consumers
Where applicable, you have a statutory 14-day right of withdrawal. By starting a search immediately, you agree that the service begins and that you lose this right for digital content already delivered.
3. How to request a refund
Email contact@heyroles.com or use the Help Center. Approved refunds go back to the original payment method within 5–10 business days.